by Grand Forks Herald
July 21, 2012 at 2:30 am in Grand Forks Herald
Shoppers from Manitoba have a tendency to travel far from home for a good deal, but their bargain-seeking is particularly evident when it comes buying things for their homes. Continue Reading
Tags: Business, canada, GF and EGF, Grand Forks, Manitoba, updates 7 Comments »
Menards=the worst customer service I’ve ever seen, and I’ve lived in big cities full of supposedly rude people (a myth). Menards employees usually look right past you as if you aren’t even there.
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I’ve shopped at Menards from its beginning in Grand Forks. I’ve spent countless thousands of dollars there. Some of the employees are more friendly and helpful than others, as in any store, but I can’t say that I have ever had reason to be upset with the way I was treated by one, whether out in the yard, the checkout line, or while walking around in the store. Some have been there a long time and recognize me when I come in. They never fail to say, “Hi.” descendant7, maybe you ought to look inward. My hunch is you encounter “rudeness” wherever you go. I don’t…and I am very perceptive to rude behavior. I all too often witness it coming from some customer who thinks they have a God-given right to complain about every little thing. The customer is NOT always right.
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I agree with you Glen. Some people feel they are entitled to everything and then some. If you behave like that, you are going to get rude treatment. I think everyone should have to work in customer service at some point in their life and then maybe they will get an understanding of what it is like to put up with rude people all day.
How do I behave? All I know is that I can stand in the middle of the store scratching my head (which I have actually done) and not a single Menards employee asked if they could help, despite many seeing me. I have worked in customer service for years. In fact, my association has 2,500 members (customers, when it comes right down to it), and I treat every single one of them as if their question, no matter how dumb, is a fabulous question and I’m ready to help. It’s pretty simply to do. Look the person in the eye, or send a nice greeting in an email, ask if you can do anything, etc.
“I’ve spent countless thousands of dollars there.” Perhaps this is why you are getting superior service. I believe that the person buying 50 cents in nails should get the same service as the person spending countless thousands of dollars.
“descendant7, maybe you ought to look inward. My hunch is you encounter “rudeness” wherever you go.” While it is true that one can experience rudeness anywhere, I see way more of it at Menards than anywhere else, including Lowe’s, Hardware Hank, and True Value. In fact, I can’t think of a single incident that would turn me off of any of those 3 places, while last week’s trip to Menards put me off them for yet another 12 months, as it has before.
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Do whatever you want with your money….it is yours to spend…but if you Google John Menard you may change your mind about shopping in one of his stores. Just sayin’.
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Here’s what I found, tj: http://www.thedailypage.com/daily/article.php?article=7726
Now will be even more friendly to the employees who work there, because they work for a real….. (Fill in the blank.)
It’s the choices and the deals that will keep me going back to Menards. I will admit, though, that I will twinge a bit realizing I am helping put money in the pockets of a greedy, self-centered, uncharitable,… but then, that’s how I feel every time I fill gas.
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So true Glenn. I shop there once in a great while but avoid the place if possible.
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