No injuries, but some decry Allegiant customer service
May 19, 2012 at 7:00 pm in Duluth News Tribune
Jessica Felosi was pumped up for a “mom weekend” in Las Vegas with a friend when she arrived at the Duluth International Airport on Friday. It would be the Grand Rapids woman’s first time away from her son since the 1-year-old was born. Continue Reading
I’m all for low fares but how many corners are they cutting? The PR lady wasn’t very comforting, the airplane I’m riding on is one of those things I don’t want them fixing on the cheap, kind of scary.
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Typical Corporate America:
Pretends to have “policies in place” but then ignores those same policies in order to cut costs and enhance profits.
The stories I could tell about an “ISO 9000-Certified” business that only lived up to it’s certification on the two days it took to be re-certified.
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Wa aw … As far as I see it a person buys a low rate flight to get you from point A to point B you are paying to get there safely. Job done. If you want first class treatment hire a private jet. You will still get from point A to point B but they are getting paid to fluff your feathers. I’m all for good customer service but good grief people pull up your big kid panties and quit acting like the world owes you something.
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First… If you pay for a service and that service has “guarantees” and “policies” in place to remedy a wrong… they do owe you something.. Second.. There is a huge difference between first class and a private jet.
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Let me start by saying I was a passanger on this flight. I am sure that no one would argue that the pilots and crew were amazing and we appreciate everything they did to make sure we landed safely. The issue I have with everything that happened is the way we were treated. This was supposed to be a Fri late evening to Mon early afternoon trip. That isn’t a long vacation. Then take away from that the night we missed in Vegas and the 20+, YES, 20+ hours we spent in the airport or on a plane. Which included the 2 hour delay on the way home because of issues with their PA System. This wasn’t a cheap trip. It cost for two people $1000+. We were flying this airline for its direct flight. If you want to tell me that we flew a cheap airline and all we deserve for our money is to get from point A to point B you are out of touch. In todays ecomony the reason companies survice is because of their customer service and the experience the customer has. In this case Allegiant Air has failed. We have yet to talk to a customer service rep. That is right we had to send an email. The response back was we will contact you in 4-6 weeks! Are you kidding me! I will NEVER, NEVER, NEVER fly this airline again.
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