July 23, 2010 at 7:00 pm in INFORUM
CableOne of Fargo said phone and Internet service in the area was disrupted after a botched equipment update earlier this week, causing two days of outages affecting thousands of users. Continue Reading
Tags: Cable One, cableone, Fargo, outage 53 Comments »
Cableone has got to be the worst cable provider in the US. Where every other cable provider is offering 10 to 20mb basic service, C1 offers 5mb. Where EVERY cable company has OnDemand, C1 has 3 pay per view channels with actual movies and 8 with Porn. They are basically charging 2010 prices for 2005 service. Sure the customer service is ok but the product is simply garbage. It’s time to run them out of town. I feel sorry for all the people that rely on C1 for phone. You’d think they would have a backup system for the phones. Apparently they didn’t think about what would happen if one of their customers had an emergency. This is unacceptable. Call MidCo in West Fargo and tell them you want them in Fargo. C1′s infrastructure is garbage and that’s why their “upgrade” failed. I’ve heard from several C1 employees that ” It takes money to upgrade and we just can’t right now.” Which is garbage. C1 is bigger than Midco but can’t offer the same service? Time to go C1. Call MidCo today and get them to Fargo!!!!! I for one am moving to DirecTV and Qwest until MidCo comes to fargo.
Well-loved. Like or Dislike: 81 9
The story did not say if Cable One was going to not charge people for the days they did not have service. If I had cable one for my internet and phone service, I would figure out my bill was per day, and deduct that amount from my next bill with a note saying GOODBY!
Well-loved. Like or Dislike: 48 3
I tried that. It doesn’t work.
Like or Dislike: 12 4
Its time for Geston to go, I for one am so sick and tired of his excuses and his incompetence in running CableOne. And trying to get through to the local company was a joke – they must have taken their phones off the hook because I tried to call 14 times at different times and all I got was a busy signal.
I think that Qwest, DirectTV and/or Midco will be getting another look from me.
Its time that the city administrations in the cities where CableOne serves takes a long look at the practices of this company. Why didn’t they tell us they were upgrading their computers to forewarn those who rely on internet to do their daily businesss? I don’t recall hearing/reading anything about it. When you are planning on making an upgrade that could affect many many people, you need to reach out to your customers.
I suggest we contact CableOne and demand the resignation of Geston over this latest fiasco that he has regined over. He, in my opinion, is an incompetent leader (recall all the negative press under his watch)!!
Well-loved. Like or Dislike: 62 4
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I had MANY more problems with Qwest and IdeaOne than I’ve ever had with CableOne. This is only the second time CableOne has been out (the first being only about an hour) in the years I’ve been with them.
Poorly-rated. Like or Dislike: 31 47
I take it back. The stupid connection just went AGAIN. I must have jinxed myself.
Well-loved. Like or Dislike: 34 5
So I heard on the radio one morning that the internet was out, so I didn’t worry about mine so much. It came back on at lunch and was off by supper. So I called to make sure it was an outage and not just me, and maybe info on how long it would last.
The guy at the end of the phone didn’t know if there was an outage or not, didn’t know if there had been an outage that day or not, then had me do all the individual junk to try to get it going (unplug modem, wait 15 seconds, etc). He couldn’t get it going.
A waste of 20 minutes of my life, imagine my surprise when the outage hits the papers the next day.
Thank you forum for knowing what is going on, cuz apparently cable is clueless.
Well-loved. Like or Dislike: 49 2
I’m forced to use CableOne in the building I live in. I pray that MidCo lays some fiber optic lines that can service downtown Fargo.
Well-loved. Like or Dislike: 55 6
The problem is that Fargo/Moorhead lacks a solid backbone for delivering high speed data. The infrastructure is weak. My small hometown has faster internet speeds because there is fiber into every home…
What we need is a company to come in and put down fiber across town, buildup the infrastructure, and then lease out the lines to cableone, midco, qwest… make them compete for the same medium.
Depending on these communication companies to build their own infrastructure is just asking for price gauging and poor service.
Well-loved. Like or Dislike: 31 3
JJ – Actually, Midcontinent’s infrastructure is almost 100% fiber optic. They bring fiber to every neighborhood, and then use copper to make the connection into your home. Backbone infrastructure isn’t the problem. Fargo has access to multiple Tier1 Internet backbone providers.
The problem is the individual service providers in the area, and Fargo’s exclusivity with CableOne. With the exception of Midcontinent, local ISPs have chosen to overcharge and under-provide. They pay for a relatively small connection to the Internet backbone, and overcharge users for slow speeds.
Exclusive contracts like the City of Fargo has with CableOne perpetuates this behavior and screws over all of the residents. This kills competition and allows other ISPs like i29 to behave the exact same way. CableOne sets the bar (low) and the rest just aim for some mediocre level close to that.
Moorhead and West Fargo are great examples of how competition can rapidly improve the services available to residents. By allowing aggressive new providers to enter the market, all the providers are forced to start offering services that are fairly priced, and reliable.
The City of Fargo needs to wake up and eliminate this monopolistic practice.
Well-loved. Like or Dislike: 69 2
If you rely on the Internet, then you should have more than one ISP. It may sound excessive, but the reality is that any ISP will have outages – you can’t let your business be interrupted by someone else’s problems.
At our office in Moorhead, we use a Peplink router to combine three connections: CableOne (12Mb), Midco(30Mb), and Qwest (1.5Mb). This comes to about $260/month for interent service. One day without Internet would cost us far more than these three connections cost all year.
The Peplink routers are really easy to set up, and they are actually pretty cheap. Check them out if you can’t go without the Internet – http://www.peplink.com
It was business as usual for us while CableOne was down!
Hot debate. What do you think? 21 16
That’s great for a business, but surely you don’t expect a family to pay $260 per month; that’s absurd! Furthermore people shouldn’t have to have three internet providers to make sure that one is working!
Well-loved. Like or Dislike: 41 2
gropplerzorn – Please see my previous post.
I agree with you 100%. It’s ridiculous for a home to pay that much for Internet service.
If the exclusivity with CableOne was ended, any home in Fargo would be able to choose what provider they feel gives them the fastest and most reliable service. You wouldn’t be stuck with one or two poor choices.
Well-loved. Like or Dislike: 32 1
You are exactly right. I actually had a CableOne tech tell me they could crank up everyone’s speed significantly but they DON’T HAVE TO. Its time for Fargo’s bandwith to grow with the rest of the city.
Also if you don’t watch alot of tv like I do stick it to them by paying the $60 a month for the internet and stream Netflix or other video straight to your tv. These game consoles and blu ray players can do that without much hassle.
Well-loved. Like or Dislike: 22 0
I cancelled cable and switched to a Roku to play netflix on the television. It works like a charm and saves 70 bucks a month after the initial $80 investment in the device, plus you can order mlb.tv and not miss your ball games. Of course, that depends on a reliable internet connection… in any case, it’s better than paying for cable, plus no commercials.
Like or Dislike: 1 0
I have 702 communications located in Moorhead, and it is great. Internet and phone, although, I have to use cable one for my TV, as the building that I live in is all they offer. I live in a Fargo Housing building. I do not think my Internet has been off for more than an hour in all the years I have had 702. If there is going to be an interruption, 702 will e-mail me a notice. I would recommend switching to 702, and no, I do not work for them; I am just a satisfied customer.
Like or Dislike: 14 5
Cable One is organized crime.
I had a period of 6 months where my internet was at half speed. Tech support told me it was on their end, and they would have someone look into it, but they would not tell me when it would be fixed. Dave Barge at Cable One threatened to cancel my service for complaining to the head office in Arizona. They screw you over and threaten you for complaining about it! I would have dropped Cable One years ago, but they are the only ones that provide high speed internet in my area. They know this and use it to their advantage. They are a bunch of thugs!
Try sending a complaint to these guys:
Mitchell Bland â€“ Vice President
Emerson Yearwood – Assistant General Counsel – Regulatory Affairs
FCC Consumer Complaints
Well-loved. Like or Dislike: 57 1
Well, granted, CableOne sucks and always has (more expensive for less performance than any other major ISP in the nation), but I am more amused by some person at a computer gaming business calling themselves a ‘computer engineer.’ Personally I’d feel dirty giving myself such a misrepresentative title. Slapping a video card onto a motherboard is about close to computer engineering as being the backup fry cook at McD’s makes you a master chef.
Well-loved. Like or Dislike: 30 10
Was over at my parents house today (they have internet service through Cable One) and they notified me of some internet issues they were experiencing.
I opened up browser -Internet Explorer – and it automatically directed me to a Scareware Antivirus Website. No matter what web address I tried to access, it directed me to the same page.
Also, pop-up boxes were appearing with messages like: Your computer is being attacked with an internet virus. It could be a trojan horse or pasword stealing…”.
Then, a porn site entry page came up and I wasn’t able to close it until I went to Start – Turn off Computer.
Very scary, I couldn’t open up any program without the messages popping up. Also, a message saying “Do you want to activate your antivirus software now?” but it wouldn’t take no (or cancel) for an answer. Instead, it would route me to the Scareware website.
Anyone else experiencing this issue that utilizes Cable One?
Poorly-rated. Like or Dislike: 4 30
Yea I’m pretty sure that means your parent’s computer is infested with malware and viruses. Cableone sucks but your issues are not internet connectivity issues.
Well-loved. Like or Dislike: 32 0
What you experienced is a very common virus – it doesn’t matter what internet provider you use. Whenever you get one of those popups, immediately go to your Task Manager (CTRL+ALT+DEL) and close that page. If you click on it in any way, the virus will download on your computer. I found that out the hard way. In my case, I had to go and get my hard drive wiped clean by a technician and start all over again.
Like or Dislike: 8 7
@randyr…that’s not CableOne. Those are very common viruses/malware things going around. You need to either have some decent computer knowledge to get rid of them or spend money going to a computer place to have them remove them. You will not have Internet until you take care of that problem. It normally hijacks Internet Explorer and you have to go into the registry to change it back along with booting into safe mode to run anti malware/virus programs.
Like or Dislike: 14 1
I ended up booting up in safe mode and going back to a previous restore point, then run malwarebytes regularly. Once I switched to using Firefox instead of IE, it hasn’t been back, either.
Like or Dislike: 4 4
I’d suggest running a GOOD antivirus program. One with a recognizable name. Definitly NOT the cheap one Walmart sold/sells (?). CA antivirus is a joke.
Like or Dislike: 6 13
If you do not like cable one don’t look to midco for service. They are expensive for what you get.
Poorly-rated. Like or Dislike: 7 26
What are you smoking Bill? I have Midco and I get 20 Mbps for about $40. The best Cable One offers is over $80 and its only 12Mbps.
Well-loved. Like or Dislike: 22 3
I find it hard to believe that a hardware failure can bring down thousands of customers. I would hope they have reduntant routers, circuits, etc. If the outage was due to a hardware upgrade hopefully a well designed backout plan was documented but apparently not the case. Who was the brains behind this upgrade and who signed off on the migration plan? Unfortunately, I just switched over to Cable phone and fortunately didn’t have an emergency requiring the use of a phone. I think the FCC needs to audit them to prevent this from occurring again! This company needs some competion so we can run this company out of town.
Well-loved. Like or Dislike: 20 2
@ledzeppelin You can plan for everything in the world and still have an unexpected issue come up.
Like or Dislike: 8 1
It would have been nice if CableOne would have notified their customers of the upgrade between such and such dates. If they did I sure don’t remember seeing anything. An e-mail to their Internet customers before they started the upgrade or do like they have done several times with the notice on the old modems not working after 12/1/2010. Nothing.
Well-loved. Like or Dislike: 23 0
It should have been a seamless process with no downtime. A lack of forewarning (unless you are an enterprise-level customer… of which I doubt CableOne has any) would be expected. The techs either botched the job or the router was faulty and caused mayhem.
It may very well have not been CableOne’s fault at all, but their incredibly poor customer service has been the M.O. at that organization for years and years. I’m on Comcast now, and while not much better, at least I get >10Mbps for under $40 a month. Let’s not even talk TV though. Sure, I get way more HD channels than on CableOne, but I don’t think I’ve yet to watch an entire sporting event. At least 10% of any game is a black screen. They continue to claim it must be my imagination, even after multiple new boxes, rewired coax through the wall, etc, etc. I miss the days of RoadRunner… $29.95 a month for 30Mbps down and 5 Mbps up…
Like or Dislike: 3 2
Just switched to Midco on Friday. The first day it was available in my Moorhead neighborhood. I love the service that they have available. I get a better package with HD. My internet pings at 34 mbs off the grand forks speedcheck server. That is easily 7 times faster then cableone and the same price. I feel sorry for the people in Fargo that may be stuck with cableone for years.
Well-loved. Like or Dislike: 27 1
Ever since they laid fiber in my backyard I’ve had midco and its been nothing but solid. Even got a flyer in the mail stating they upgraded our service from 25-30 for free…. pretty sweet.
Well-loved. Like or Dislike: 19 2
Man I’m jealous….can anyone educate me as to the issues involving Midcontinent servicing Fargo? I’d really like to see it happen.
Like or Dislike: 13 0
I am pretty sure Fargo has a contract with CableOne that they will be the only provider, please, correct me if I am wrong though.
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Actually, there is no reason that Midcontinent could not build a network and start service within the city limits of Fargo. As you know, Midcontinent currently provides service in West Fargo, directly competing against Cable ONE; and Midcontinent is presently in the process of building a network in the city of Moorhead and will be providing service to compete against Cable ONE beginning this fall.
The last time that the Fargo City Commission and Cable ONE renegotiated the cable television franchise for the city of Fargo; it became a non-exclusive contract. This means any cable television provider could approach the city of Fargo and obtain a franchise to build a network and begin serving the city.
I think Midcontinent is holding tight to see how they do in West Fargo and Moorhead before they begin the process of launching service in Fargo to compete against Cable ONE. After all, Midcontinent would be making a significant financial investment in that it would have to build an entirely separate network from Cable ONE’s. Then, there’s no guarantee that Midcontinent would extend its service to every area of the city.
If you live in an apartment building, it most likely has Cable ONE’s lines in there now; so I don’t know what would happen to apartment buildings that already are connected to Cable ONE’s infrastructure and whether or not Midcontinent would be able to even service those buildings.
Like or Dislike: 10 1
Just run fiber to the apartment and switch out the old connection. The problem is CableOne (or its predecessor – I’m not sure the exact history) just bought the cable from the city. They didn’t actually have to lay the network down. Implementing a city-wide data-capable network is a monumental task and as such, deregulation resulted in the formation of de facto monopolies. It is very slowly changing, but the upper midwest simply doesn’t have enough people to warrant that kind of competition moving in.
Not only that, but many of the big companies have no-compete contracts. It suites their best interests to remain in their own “territory.” They can charge higher prices while eliminating competition. If they started moving in on each other, competition would drive prices down and open the door to smaller businesses. An example of this is Verizon FiOS versus Time Warner’s RoadRunner. Where there is one, there will not be the other. It sometimes gets so ridiculous with these boundaries that one side of the street can get FiOS while the other has to live with RoadRunner.
Like or Dislike: 4 2
When cable television was first introduced into the city of Fargo back in the late 1970s, early 1980s; the industry of course was still in its infancy, and of course the proliferation of the internet had not swept the country by storm.
Cable ONE’s predecessor was a local company called Cablecom of Fargo. I believe Cablecom was initially locally-owned by a group of investors here in the F-M area. They wound up selling their interests to Post-Newsweek Cable (Cable ONE’s parent company out of Phoenix, Ariz. Post-Newsweek is a subsidiary of The Washington Post Company media conglomerate, which includes ownership of The Washington Post newspaper as well as Newsweek magazine.
From that, Cable ONE was born. Other than for satellite television providers such as Dish Network and DirecTV, Cable ONE really has no significant competitors for traditional cable television/cable modem internet service in Fargo.
Perhaps Midcontinent, or even Comcast will one day provide service to Fargo. But as someone mentioned earlier, such a provider would have to build a network and provide service to every area of the city, and not pick and choose sections of the city in which to serve.
Like or Dislike: 7 2
Anyone still having issues? It’s been cutting out for short periods of time all weekend for me.
Like or Dislike: 7 1
I suppose the only other possibility — definitely a remote possibility, but a possibility nonetheless — would be if Cable ONE were to sell its franchise for the city of Fargo to another provider such as Midcontinent or even Comcast.
That’s a long shot at best, and for that to even become a remote possibility, Cable ONE would have to be losing money on its Fargo service. However, Post-Newsweek Cable, which is Cable ONE’s parent comapny, is a subsidiary The Washington Post Company, which also presently owns Newsweek magazine. Cable ONE therefore has the financial backing and resources of a very large media conglomerate.
Like or Dislike: 5 2
Rick I think the main issue that leaves Midco hesitant to move into Fargo is the fact that the City of Fargo’s franchise agreement would require any new provider to offer these services to ALL of the city of Fargo. So no cherry picking. I think this policy actually hurts Fargo and folks here aren’t too pleased with CableOne anymore… just take a look at these facebook sites trying to get Midco to come to Fargo…
Like or Dislike: 11 0
KEM- I have midco now and I would love to go back to Direct TV and Qwest for my internet. In all my years with direct tv I never had a problem and the customer service was always good if I did ever call for a ppv or an upgrade.. never had to call for a service problem. Qwest, well the customer service could be a lot better.. they do seem to goof orders and mess things up, some reps are def. better than others but it’s by far the most reliable internet service I have ever had. When midco came to my area in W. Fargo I decided I’d give it a try because the promotional rate was pretty good. I’m ready to switch back to Qwest and Direct.. With Midco we have a lot of internet issues, not only with the wireless but even with the ethernet connection.. I hate spending time on the phone and midco never finds anything wrong with their stuff.. not for the cable issues either.. lots of time spent on the phone.. never a resolution and they really don’t like giving any credit for your loss. I have ordered a $50. live PPV event and had problems with it, called them, spent an HOUR on the phone (while they have me do this and that) I’m seeing parts of the PPV here and there which totally ruins it for me (fights) and after an hour of this.. they credit me $10! LOL If that were DTV.. they would have credited the entire purchase price.. even way back in my days of cable one they gave us a full refund and a credit for another ppv. I have had a couple rude reps at midco as well. This is just a beware from a person who has midco.. cuz I’m not sure who is telling you it’s so great (or cheap after the promotion is over)… DTV and Qwest.. that’s the way to go.
Like or Dislike: 6 4
You might actually have a problem with your home equipment. Have you had someone check it?
Like or Dislike: 5 1
Yes we have had a technician in once to check the HD DVR to see why our PPV’s started to look so terrible in standard def (large squares) and he didn’t find anything wrong and I guess months later it is still listed as unresolved. I ordered it in standard because our main TV upstairs was the only HD TV we had and my sons would always want to watch the PPV’s with their friends so they would watch it downstairs and for us to order HD on 1 and standard on another they actually charge for each.. so rather paying $100. for us to all watch the same PPV I would just order the standard so we could watch it on multiple TV’s plus we record the MMA PPV’s and standard uses much less space than an HD recording. So anyway .. I called the first time it happened and was stuck on the phone for the the first hour of the PPV and the rep finally just ended up switching it from standard to HD saying we wouldn’t be charged the extra because she cancelled the 1st one.. of course when I got the bill I was charged twice and had to spend around a half hour to get that taken care of and this has been the same story for the past 5-6 PPV’s and it’s a pain lol Each PPV we had to order it in standard then call them to order it for us in HD as well so it could be watched on both TV’s- the purpose of calling them to do it was so we wouldn’t be charged for both (they told me to do this since it wasn’t resolved) but I still get charged double everytime and the last time I called for this I was shocked at how rude the rep was telling me the issue would have to be resolved because they couldn’t afford to keep losing the money.. as if it is my fault it’s unresolved LOL at least I think she realized how rude she was coming off after she read all the notes and she acknowledged that it wasn’t fair for us either and finished by stating that it needed resolved.. well that was almost 2 months ago and I still haven’t had another technician show up. The downstairs TV has been replaced with an HD and we recently had the box for it upgraded to an HD receiver.. so now we are just ordering them in HD.. so I guess we resolved the problem ourselves. I don’t watch a lot of TV (we do order these PPV’s pretty much monthly) but when I do watch TV I notice that from time to time some of the channels we are suppose to have say “for ordering info call your provider” I just kinda shake my head and switch the channel.. it’s quite ridiculous in my opinion because we are paying $140. a month for our cable and internet and just knowing what I am paying for isn’t always available to me kinda irks me.
Now for the internet.. I have called and called in the past and I guess they just like to say the wireless isn’t dependable.. they claim all wireless isn’t.. which I understand that it isn’t as dependable as the ethernet connection but come on! lol I have had wireless for many many yrs and it was always through qwest before I switched to midco (2 yrs ago) and I never had that problem with qwest… and I didn’t mind telling the tech that either.. the signal strenth is so bad sometimes it’s pathetic.. The tech told me that it just depended on how many of my neighbors were using cordless telephones and this and that.. I don’t think any of my neighbors use cordless phones.. haha we all have cell phones.. but anyway.. when I started my business, which is down the street and around the corner from my house.. I decided I needed the dependabilty of qwest and noway would I go with midco.. and I didn’t get qwest for business, I used my same wireless modem as I used at my house for qwest and same password and everything.. using a data line for dsl which cost me $40. my husband still had all that on his laptop from before we switched.. so we took his laptop to my business to check my wireless connection (my business computer was just hooked through the ethernet) and anyway.. once we got home his laptop was still connected to my wireless at my business.. now that is some awesome signal strenth! and I mentioned that to the midco tech and he had no answer on why that would be but yet with their service and the modem right in my house we couldn’t stay connected. Well.. then my son got upset a couple months ago because he uses the ethernet connection and he keeps getting kicked off, so he called and they sent a technician for that and guess what… nothing.. lol I will be switching soon.. I really dislike spending so much time on the phone including the wait time.. I really don’t even have the time to do it and I dislike my service not working as well.. I have given them 2 yrs and have had 2 price hikes in less than a yr after my promo ended.. so yeah.. I’m done. And I will tell you why I have hesitated switching back to qwest and dtv too.. not so much concerning the dtv because we will get all new equipment with them (I owned all my previous dtv equipment) but my concern is with qwest.. I think they are going to have to run all new lines through the yard, although I haven’t had it checked out yet but when midco was here doing the install.. I heard one installer tell the other that because of what he did for us to go back to qwest all new lines would have to be installed and he said all the way to the box.. which is on the property line in the backyard.. sooooo I don’t know what issues that will cause or if I will have to pay for it.. I guess I’ll see soon enough but not cool for that kind of stuff be done intentionally like that.. it’s pretty dirty.. and I could clearly see that the dtv line was cut but I didn’t care so much about that.
Like or Dislike: 1 3
Oh and for Qwest, some people don’t know this.. you do not have to have a phone line to have internet.. you can request a data line instead.
Like or Dislike: 3 1
Deb sorry to hear of your issues with MidCo I have numerous friends including my mother on MidCo and they are more than happy with the service. I understand that no service is perfect but C1 is bottom of the barrel as far as i’m concerned. Plus Qwest can only give me 1.5mb service which isn’t enough to stream netflix in HD. Also MidCo and Qwest don’t have the unreasonable badwidth caps that C1 has. If your happy with DTV and Qwest then that’s great as long as it’s one less customer for C1.
I had qwest for many yrs and then moved and took it with me.. right before I switched to midco I found out that the 7mb service I had been paying for through qwest wasn’t even available to me in my new location (which is only a few blocks away- but across main ave) I was upset in finding that becaue I had moved many months prior to and it was part of my reason for wanting to try the midco out.. and it is also how I got out of my contract with qwest lol they decided not to fight it although they did state that the services were UP to 7mb not that they WERE 7mb lol but anyway.. I do speed tests on my midco connection as well and they aren’t what they are suppose to be either and not any better speed than I had with qwest, I think I actually lost upload speed. I have neighbors that have been satisfied with their midco as well.. but what I find is that most people I talk to that are satisfied just don’t use their computer as often as we do LOL One good thing about midco is.. no contracts.. so if you don’t end up liking them the way you thought you would then you can switch back.. amen to that.
I haven’t had cable one for such a long time.. lol back when we had it, if you had a problem on a Friday after closing time you were out of luck because they only had an answering service and not 24 hr tech support. My husband ordered a PPV (we are big on the UFC PPV’s lol) and it wouldn’t go through.. we called and got the answering service and there was nothing they could do.. my husband missed his first UFC ppv ever.. and the problem ended up being that it showed our bill as unpaid.. here they had applied our payment to someone else’s bill making it seem as if our bill was past due hence suspending our ppv privledges.. and if that wasn’t bad enough.. the bill had been paid with a check, which seems as if it should be easy enough for them to track but no, no, no.. my husband had to drive to his bank.. get a copy of the check (that cable one had cashed) and drive it to the cable one office to prove that he had paid the bill for them to give us credit for it.. that was their requirement.. after he did it, they told him the payment had been applied to someone else’s bill… haha so yeah they did give us the credit but wow.. needless to say we didn’t want to be their customer anymore LOL We went to DTV where we never had an issue again lol not even with rain or snow like some people report.. but we always installed it ourselves (using walkie talkies) and made sure to have really high signal strength so we wouldn’t have issues in rain and snow. But anyway.. after we got rid of c1.. it never failed if someone else would invite us to watch the PPV at their house and they had c1 for some reason or another there were always issues and not one time did we see a ppv at a friend’s who had c1 because everytime there was an issue.. but they all did get free credits for it LOL eventually when we were invited to someone’s house for the PPV we would ask if they had c1 and if they did we declined the offer haha and then everyone just started chipping in to have them at our place or the other friends place that had dtv. But goodluck with your midco once you get it.. I don’t wish problems on anyone.. it’s just not been good for us and I have no idea why and they don’t seem to care enough to resolve it… so.. what do you do? Deal with it or switch I guess and it’s been 2 yrs.. so probably time to switch.
Like or Dislike: 0 2
Waaaaah I couldn’t use my internet on a beautifully sunny Satuday in July waaaaah.
What a bunch of babies.
Seriously, expecting a 100% up time for any service is ridiculous. Stuff happens – especially during a major upgrade. Maybe they should have communicated that better, but some people expect too much.
Poorly-rated. Like or Dislike: 3 32
The outage hit right in the middle of the business week. Perhaps you should take the time to read the story next time before you comment?
Like or Dislike: 18 5
I’m a bit surprised at all the support for MidCo. I think their TV offerings are overpriced and their equipment lacking compared to Dish. I may consider them for internet though.
Like or Dislike: 4 7
I am also surprised for the support of midco with taking my own personal experience with them into consideration lol My first thought was.. hmm must be a bunch of midco employees commenting on here! Haha I wonder if it’s just a case of the grass looks greener on the other side….. until you get there, thas is. Maybe midco is better than C1 and would make those customers happier but I went to midco from DTV and Qwest dsl and I have not been happy with the change.
Multiband guys, go with them.
In 6 years of having service with them, I’ve suffered less than 7 hours of outages, and all of them, except for one, was my issue.
Until Midco comes to Fargo, it’s time to stop feeding the pig known as CableNONE!
well heres a good one you lll get a laff out of
some drunk set cableone on fire in showlow arizona
no doubt he should have got a public service award
the emerson yearwood you suggest complaining to is a total jerk off. i talked to him about the 50gig limit on the new 50 meg service here in show low arizona
i could hardly get a word in edgewise
they screwed me out of half of my 3mg speed for years and then had the gall to tell the fcc it ok for me to only get half of what i was paying for
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